FREQUENTLY ASKED QUESTIONS

Find quick answers about ordering, delivery, payments, sizing, exchanges, and more. If you still need help, our support team is always ready to assist.

How can I place an order from Zenticy?

Browse our collection and select the product you want to purchase. Choose your preferred size or available variation, add the product to your cart, and proceed to checkout. Enter your delivery information, select your preferred payment option, and complete your order.

Do you deliver all across Bangladesh?

Yes. Zenticy provides delivery services across Bangladesh through our courier partners, including Pathao Courier and Steadfast Courier.

Delivery charges vary depending on your location. Inside Dhaka, nearby/sub-areas, and outside-Dhaka locations have different delivery charges.

What are your delivery charges?

Our current delivery charges are:

Inside Dhaka: ৳80
Dhaka Nearby/Sub-Areas: ৳120
Outside Dhaka: ৳150

For outside-Dhaka orders, the ৳150 delivery charge must be paid in advance before the order is dispatched.

How long does delivery take?

Delivery time depends on your location.

Inside Dhaka: Approximately 1–3 working days
Dhaka Nearby/Sub-Areas: Approximately 2–4 working days
Outside Dhaka: Approximately 2–5 working days

Delivery may take longer during public holidays, Eid, promotional campaigns, adverse weather, or periods of high order volume.

Can I check my product before accepting the delivery?

We recommend checking your product at the time of delivery whenever possible. If you receive an incorrect, damaged, or clearly defective product, please inform the delivery person and contact the Zenticy support team immediately.

Any return or exchange request will be handled according to our Return & Exchange Policy.

Can I exchange a product if the size doesn't fit?

Yes. Zenticy allows size exchanges within 48 hours (2 days) of delivery, subject to our exchange conditions and product availability.

The product must be unused, unwashed, unaltered, and returned with its original tags and packaging.

Can I exchange the product for a different color?

No. Currently, Zenticy provides size exchange only. Color exchanges are not available.

Please choose your preferred color carefully before placing your order.

What condition must a product be in for an exchange?

The product must be returned in its original condition. It should be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains or damage
  • Free from perfume or strong odors
  • With original tags attached
  • With original packaging intact

Products showing signs of use or damage may not be eligible for exchange.

What payment methods are available?

Available payment methods may vary depending on your location and order. The payment options available to you will be displayed during checkout.

For outside-Dhaka orders, the ৳150 delivery charge must be paid in advance before your order is dispatched.

What should I do if I receive the wrong or damaged product?

Please contact the Zenticy support team as soon as possible after receiving your order. Provide your order number, phone number, and clear details or photos of the issue.

Our team will review the case and guide you through the appropriate return, exchange, or refund process according to our policy.

How can I choose the right size?

Each applicable product page includes a size guide with the available measurements. We recommend checking the product-specific size chart before placing your order.

If you're still unsure about your size, you can contact our support team before placing your order and we'll be happy to help.