At Zenticy, we respect your privacy and are committed to protecting the information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you browse or purchase from our website.

By using the Zenticy website, you agree to the practices described in this policy.

1. Information We Collect

When you place an order, contact us, create an account, or interact with our website, we may collect information such as:

• Full name
• Phone number
• Email address
• Billing information
• Delivery address
• Order details
• Product and purchase information
• Customer support messages
• Information voluntarily submitted through contact forms

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interaction data
• General usage information

2. How We Use Your Information

We may use the information we collect to:

• Process and confirm your orders
• Deliver your purchases
• Contact you regarding your order
• Provide customer support
• Process exchanges and refunds
• Improve our products and services
• Improve website performance and user experience
• Prevent fraudulent or unauthorized activity
• Send promotional communications where permitted
• Respond to questions and inquiries

3. Order Information

When you place an order, we use the information you provide to process and fulfill that order.

This may include sharing necessary information with our delivery partners so that your order can be delivered successfully.

We only provide the information reasonably necessary for order fulfillment.

4. Payment Information

Payments may be processed through third-party payment providers.

Zenticy does not necessarily store complete payment card information on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember certain preferences
• Keep your shopping cart functional
• Understand website usage
• Improve website performance
• Provide relevant advertising and marketing
• Analyze customer interactions

You can control or disable cookies through your browser settings, although some website functions may not work properly as a result.

6. Marketing & Analytics

We may use analytics and advertising technologies from third-party platforms to understand website usage and improve our marketing.

These technologies may include tools such as:

• Google Analytics
• Meta Pixel
• Meta Conversions API
• Other analytics or advertising services used by Zenticy

These services may collect information about website interactions according to their respective privacy policies.

7. Sharing Information

We do not sell your personal information for money.

We may share necessary information with trusted third parties when required to operate our business, including:

• Courier and delivery partners
• Payment service providers
• Website and hosting providers
• Analytics and advertising platforms
• Technical service providers
• Customer support services

We only share information where reasonably necessary for providing the relevant service or fulfilling a legitimate business purpose.

8. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Zenticy is not responsible for the privacy practices or content of external websites.

We recommend reviewing their respective privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically designed for children.

We do not knowingly request or collect personal information from children where prohibited by applicable law.

11. Your Information

You may contact us regarding the personal information we hold about you or request assistance with updating inaccurate information, subject to applicable legal and operational requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

Any updates will be posted on this page with the revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle customer information, please contact us:

Zenticy
Email: zentricy@gmail.com, info@zenticybd.com
Phone: +8801864083333