At Zenticy, we want you to be happy with your purchase. We understand that sometimes a product may not be the right fit, so we offer an exchange facility subject to the conditions below.

Please carefully review the following policy before requesting an exchange.

Return Policy

Customers are encouraged to check the product at the time of delivery while the delivery man at your place.

If you notice that the delivered product is incorrect, damaged, defective, or does not match your confirmed order, please inform the delivery person immediately and contact Zenticy customer support.

For eligible issues identified at the time of delivery, the product may be returned according to our verification process.

Exchange Policy

Zenticy allows size exchange within 48 hours (2 days) from the date the product is delivered.

Size Exchange

You may request an exchange if:

• The size does not fit properly.
• The exchange request is submitted within 48 hours of delivery.
• The product has not been worn or used.
• The product has not been washed.
• The original tags are still attached.
• The original packaging is preserved.
• The product is free from stains, perfume, damage, alterations, or other signs of use.

Color Exchange

Color exchange is not available.

Exchange requests are primarily applicable to size changes, subject to product availability.

Exchange Conditions

Before sending an item back, please make sure the product is:

• Unworn
• Unwashed
• Unaltered
• Free from stains or damage
• Free from perfume or other strong odors
• Returned with original tags
• Returned with original packaging and accessories, where applicable

Products that do not meet these conditions may not be accepted for exchange.

Product Inspection

All exchange requests are subject to inspection by the Zenticy team.

Once we receive the returned product, our team will check its condition and verify whether it meets the exchange requirements.

If the product passes inspection, the exchange will be processed subject to availability.

Product Availability

Exchange requests depend on the availability of the requested size.

If the requested size is unavailable, our customer support team will contact you to discuss the available options.

Exchange Delivery Charge

Any applicable delivery or courier charges associated with an exchange may be payable by the customer, depending on the reason for the exchange.

If the product was delivered incorrectly or has a verified manufacturing/quality issue, Zenticy may provide a different resolution after reviewing the case.

When Can a Refund Be Issued?

A refund may be considered when:

• An incorrect product has been delivered and a suitable replacement cannot be provided.
• A verified product defect is confirmed and replacement is unavailable.
• An approved exchange cannot be completed because the required size/product is unavailable.
• Zenticy confirms that a refund is appropriate after reviewing the case.

Refund eligibility is determined after reviewing the specific order and circumstances.